--. opens perfectly in both Firefox and in Edge. There’s not much point protecting your WiFi, Hub, TiVo and passwords if you don’t look after your devices as well. SpeedMy Virgin Media App; Virgin Media Connect app; Virgin TV Go app; Virgin TV Control app; Virgin Media Store app; Virgin Media Mail; Gadget Rescue; Sky Sports app; Home Works; Web Safe; Virgin Media Internet Security; Google OneOptions. Hey Jonno127689, thank you for reaching out and a warm welcome to the community I am sorry you can't change the web safe settings. 0 Kudos Reply. A quick look at this handy picture should help you find the best location. 11; 0; 0; rikthemonk. Thanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. Control how to protect your computer with a range of settings, including blocking access to dangerous websites and protecting against sites with malicious content. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. 255. virginmedia. 140Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. com. 168. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Please look out for the purple envelope. We would like to show you a description here but the site won’t allow us. 67. select Save changes and confirm changes are. The easiest way to access websites blocked by your ISP is by connecting to a VPN. Not sure if VM/Child Safe support team have changed anything, or perhaps the following action made a difference: Basically, I removed all the surplus elements such as "and "//" in the URLs, and just kept it to the bare minimum e. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. The feature is designed to filter harmful and unsuitable websites from surfing so your entire household can be completely safe. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. I just got a URL from the IT team for the VPN. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. changes not being saved. Child Safe is enabled by default for new A/Cs. Back up your device using iCloud or your computer. 168. org. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. Select SPAM Settings. This is a fast and very easy trick that can work even if you're not a Virgi. Please keep an eye out for a purple envelope at the top right corner of your Forum page. It’s easy to turn on. Hi. I called VM and after waiting nearly an hour the person on the end of the phone reassured. 65% of young people aged 11-16 are in favour of the. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. If you're a Virgin Fibre customer, when you register. Learn how you can change Web. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. 100. Enter your credentials and press OK to log into the router settings menu. Select Advanced Settings and accept the prompt; Scroll down to the Security section;. Virgin Media. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereIn this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. 48. web safe. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. 168. . Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. ' The child safe settings are on and correctly configured. Select SPAM Settings. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. Afterward, click Apply and save your settings. virgin. 222 and 208. Community Natter. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. My Virgin Media makes managing your account easier with all your information in one place. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. g. laptop. on 01-02-2023 14:12. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Here you’ll find all the help you need for Virgin Media related problems and issues. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. 1. Qurento. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. 4. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. 4. Home Phone. Bypass Child Safe & Virus Safe. FYI be aware there is an ongoing issue with Web Safe that may result in loss of. 4. 159. Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Back up your device using iCloud or your computer. Bypass Child Safe & Virus Safe. - 5280770 Browse Virgin Media Virgin Media CommunityHi there, thank you all for your help. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Open any browser and, in the address bar, type Virgin Media IP address — 192. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. 1. Makes sure your dns settings on your computer are manually set - 8. If it’s not a technical issue you need help with then we’re here to support you on. The website is - has anyone else found that since the My Virgin Media app was updated a few months ago, the new Web Safe settings are really unreliable? Whenever I log back in they have reset to all deselected and I have to re select them again. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in Security. 88K views 5 years ago. org (returns an SSL error), and ProtonVPN. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. com (blocked by Web Safe), bestvpn. 1. Thank you for the help. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. g. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. My child safe settings are off but are currently blocking sites regardless. Expand the Email option. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Virgin Media's team are as ever silent on. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. Virgin Media Email settings Access your email through a Web browser Before you read on, did you know that you can access your Virgin Media - 3166396. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. I'll be in touch soon. The settings vary with each ISP, but most offer some or all of the following options: Timer. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Any website unsuitable for children is blocked by default. If you haven’t changed your password, the default one is placed on the bottom of the router. com email account from a desktop email program, you'll need the IMAP and SMTP settings below: IMAP Settings. Go to Settings > General, then tap Software Update. Since the VM site had its overhaul and re-layout the "Web Safe" settings page seems to be broken. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. Virgin Media. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. Go to 192. Just sign into My Virgin Media and. Forum; Apps. 8. I will be able to assist and get this changed for you. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. My Virgin Media App. 100 nslookup protonvpn. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Web safe provides ultimate protection when using the internet. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Browse Virgin Media Virgin Media Community. AS Name. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. With reference to the answer to the question of how to fix Netflix is not connecting to Virgin Media, it is necessary to have an uninterrupted Internet Connection. Bypass Child Safe & Virus Safe. Should the issue persist post back here to have issue flagged to the forum team. Hi Trying to find a solution to why I cannot access the settings for web safe. Virgin Media. 222. icon on the upper-left edge of your screen. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. Toggle the button next to Child Safe option to turn it Off. please try again and on the app it just goes to a pagew that does not load. It looks like my websafe setting is switched to off. Virgin Media Web Safe. 4. e. Changing DNS on your device is the best option VM have other DNS 194. Click here to view more details on content filters from Virgin Media’s Web Safe. 222. Options. Thanks,I spend a day looking at all the modem settings yesterday on the router and machine. When prompted, enter the settings. Reply. Tap Install Now. If you would like the Web Safe settings changed, let us know as this can be a work around for now. Hello. 100. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Email address. I'm going to send you a private message, so we can look into this for you. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Virgin Media is one of the famous service providers in the UK. 0 Kudos. 15-02-2023 21:11 - edited 15-02-2023 21:15. I can not get websafe/child safe to work on any device. View Apps > Web Safe > manage your Web Safe settings - takes. 1. It's great having you on board with us in the Community. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. We hope that helps. Virgin Media takes online safety seriously. 159. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. If your site is blocked by a majority of ISPs, it may be that there is a. Toggle the button next to Child Safe option to turn it Off. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. com Address: 185. 1 To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. Open a new account or log in to your virgin Media account using your email address and password. NordVPN is a trustworthy VPN solution brought to you by Tefincom & Co. These changes affect all Virgin Media email addresses ending in the. We hope that helps. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. It'll help to. The system here now seem to have gone to the old interface where "switches" seem to work BUT attempt to block things as simple as YT give, repeatedly, after long-ish wait, "Sorry We can't update your Web Safe settings at the moment. on 20-08-2018 08:53. 1. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. 123. A VPN circumvents restrictions by encrypting and sending all of your traffic. 1 Kudo. Tap Install Now. To activate Virgin Media Parental Controls select ‘ACTIVATE’. 100. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. Could it be a different situation, i. All devices would need to be re-connected to the WiFi. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIKHi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. Go to Account settings, then Account details b. , fortnite. e. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. Account - Cable. The website is out that if you disable Child Safe in the Virgin media Web Safe settings, media will start playing again. Been trying to access my account so I can manage my Web Safe settings but when I try to access my account it tells me to complete my profile. From the device on which Web Safe appears to not be working go to is the AS Name value reported? The following example reports this value as Virgin Media. All in all, CyberGhost VPN is a very affordable VPN option for Virgin Media, no matter if you use their Internet service and want to get rid of throttling or VPN blocks, or you want to simply watch Virgin TV Go from outside the UK without restrictions. This means that when a mobile is connected over your home Wi-Fi, your. If your websafe option is off, then the toggle will be greyed out. QuickStart, set up and connections. Then follow the instructions on screen to finish your set up. I have web safe switched off but still certain sites wont load. Information on how to use Web Safe can be found here. Then click on Manage services. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Web Safe is not automatically turned on for customers who joined before this date. This along with the fact that Lix can reach the site via VPN and BT would suggest that the site itself is blocking her Virgin Media IP. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. e. Enter your credentials and press OK to log into the router settings menu. . 140 and not, the expected, 81. As a result images etc aren’t downloaded automatically. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. Settings. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Instructions here for WIndows PCs. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. To get around this, you need to turn Web Safe off. on 23-05-2023 15:19. Go to Settings > General, then tap Software Update. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. 1. Virgin Mobile. on 15-04-2023 15:47. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. POP3 Settings. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. It’ll automatically detect and remove viruses, malware, ransomware and spyware. 1 — the Internet’s. The message you get from the pc isthat "something has gone wrong on our side. Any website unsuitable for children is blocked by default. on 18-01-2023 20:59. You need F-Secure SAFE – our award winning internet security package. Manual configuration settings for email. -- I'm a Very Insightful Person,. IPCONFIG reports DNS servers as 194. I’ve had technical support try and help but unfortunately the language barrier and me being pretty useless with IT I. I. Click: My Apps. Options. How to Switch Off Virgin Media’s Web Safe and make Unblockr accessible via the ISP Follow the steps below to. Try computers with Cisco’s OpenDNS using 208. this tool is useless and does not workRe: Manage Websafe settings. 8. Are you seeing the old UI (left) or the new UI (right). 4. 220. Vodafone Why have I received a Virgin Media Child Safe settings or Virgin Media Virus Safe settings message? Virgin Media has switched on your parental controls by default. saved changes reverting without obvious cause. From there the Web Safe can be accessed and configured. Using the Virgin Media online account the Web Safe settings need to be set to : ++ VIrus Safe : Enabled. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Changes to our Acceptable Use Policy for Virgin Media Mail. com, minecraft. com (connection reset error). A new secure password will be generated for you. Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. It shows that it is ‘on’ but doesn’t block any websites at all. 162. 4. We would like to show you a description here but the site won’t allow us. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". Activate Web Safe. IMAP Security. I will send a private message - watch out for the purple envelope inviting you in. Account - Mobile. There is no longer a Windows Store TVGO app, however Windows devices can use the website, and install the web app that is offered when visiting the website. These are two settings — Virus Safe and Child Safe. Joining in. . 8. Click on Manage Web Safe. 222. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. run the Standard test and confirm the. Sign in to My Virgin Media a. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Try both Mac and Windows. 4. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. 0 Kudos Reply. Post back here to have issue flagged to the forum team. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Take a look at the pull-out tab on the side of the Hub 3. ExpressVPN. . e. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly setYour online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. This video is about how to use any website that has been blocked by Virgin Media. 24/7 email & live chat customer support. 8. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. My Virgin Media, making managing your account easier with all your information in one place. Every computer on the internet must have a unique. 8. 4. IPSec Pass-Through. Regards, Daniel Options. I'm sorry to hear you're having issues managing your Websafe settings and that searching the community didn't provide the help you needed. 123 and 194. 1. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. Virgin Media; My Virgin Media; Shop; Help;. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. e. 9. Just bear in mind this would reset everything. Please try again later. Have a look in the Virgin Media online account. Switch on Child Safe. Joining in. To activate Virgin Media Parental Controls select ‘ACTIVATE’. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. I am having the same problem that has been reported by others, I want to enable Child Safe in my Web Safe settings. Web Safe is automatically turned on for customers joining Virgin Media after 16 May 2018. 140 and not, the expected, 81. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. I added it to the 'allowed websites' list, and it's working fine. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018 How to change your Series Link+ Settings on V6 box in Self Care Videos 11-04-2017 Troubleshooting your Virgin Media router in Help 29-07-2016Virgin Media and you have confirmed Child Safe is on. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. For best protection, we recommend using Virgin Media Internet Security and Web Safe. QuickStart, set up and connections. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. To confirm private browsing is on, you will see the word inPrivate beside your address bar. Method 2: Flush DNS Cache. nslookup protonvpn. Virgin Media. In response to Graham_A. , Virgin Media Web Safe) that monitors outgoing connections and could be throttling your bandwidth? _____ You didn't mention if you used Malwarebytes. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. You can change this by clicking on the toggle to switch on or off when needed. Mobile customers can also use the app to keep on. They come in all shapes and sizes, from stand-alone software. Move message to Spam folder (default) Flag a message as. I tried to check the AS name as advised on the forum , here is what I found. It works now. These are two settings – Virus Safe and Child Safe. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. You don’t need to be a web wizard to know how to take care of your kids online. We give all our customers a complete, market leading security package called Virgin Media Security,. These are two settings — Virus Safe and Child Safe. on 09-09-2023 11:35. 159. We would like to show you a description here but the site won’t allow us. Your previous Web Safe settings will remain active. The iPhone can access recordings, but the 2 iPads cannot. In response to lotharmat. 88K views 5 years ago. VirginMedia. The Gamer Lounge. (e. Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Phone. 220. com. Thanks. I'll be in touch soon. These are two settings – Virus Safe and Child Safe. Virgin Media Web Safe allows you to restrict certain types of.